cn44 Privacy Policy — Your information is completely safe with us

cn44 ("we", "our", or "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and protect your personal information when you use cn44's website, mobile version, or any related services.

By using our services, you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services. This policy may be updated from time to time and any changes will be published on this page.

We may collect various types of information during registration and use of cn44 services. This information helps us provide you with a safe and improved service.

2.1 Information You Provide Directly

Information you provide yourself includes:

• Full name and date of birth (for age verification)
• Email address and contact information
• Password (stored in encrypted form)
• Residential address
• National ID card or passport details (for identity verification)
• Payment information such as bKash, Nagad, Rocket, or Upay account numbers

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device identification information
• Browser type, operating system, and language settings
• Date, time, and session duration of service access
• Gaming activity, betting history, and transaction records
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from payment processors or identity verification agencies. This information is used solely to prevent fraud and ensure account security.

We use your collected information only for the following legitimate purposes:

• Account management: To ensure registration, login, and account security.
• Service delivery: To manage betting, gaming, and financial transactions.
• Age and identity verification: To ensure services are provided only to those aged 21 or above.
• Fraud prevention: To detect suspicious activity and keep your account and funds secure.
• Customer support: To resolve your questions and complaints.
• Responsible gaming: To detect gambling addiction or harmful behaviour and provide the necessary support.
• Legal obligations: To comply with applicable laws and regulations.
• Service improvement: To conduct analysis to further improve the user experience.
• Communications: To send important updates, policy changes, and relevant promotional information (with your consent only).

We never sell your information to third parties or disclose it commercially.

cn44 strictly protects user privacy. However, in certain circumstances we may need to share information with third parties:

4.1 Service Partners

Technology or payment service providers contracted with us are entitled to the minimum information necessary to carry out their responsibilities. These partners are required to comply with our privacy standards.

4.2 Legal Authorities

Information may be provided to the relevant authorities in the case of a court order, investigative process, or legal obligation.

4.3 Fraud Prevention

If fraud, money laundering, or any other illegal activity is detected on an account, the relevant authorities may be informed.

4.4 Business Changes

In the event of a change of ownership, merger, or acquisition of cn44, user information may be transferred to the new authority. Users will be notified in advance in such cases.

cn44 follows industry-standard technology and processes to protect your information. Our security measures include:

• SSL encryption: All data transmissions are secured with SSL/TLS encryption.
• Encrypted storage: Passwords and sensitive information are stored in hashed form.
• Access control: Only authorised staff can access information to the extent necessary.
• Regular audits: Regular system audits are conducted to identify security vulnerabilities.
• Firewall and intrusion detection: Advanced technology is used to protect against external cyber attacks.
• Two-factor authentication: For additional account security.

cn44 uses cookies and similar technologies to improve your service experience and ensure the functionality of the service.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security; these cannot be disabled.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To analyse site usage patterns and improve the service.

6.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of the service to not function properly.

cn44 does not store your personal information beyond the necessary period. The retention policy is as follows:

• Active accounts: Information is retained for the entire duration the account remains active.
• Closed accounts: Even after an account is closed, some information may be retained for a defined period due to legal obligations.
• Transaction records: Financial transaction information is kept for a specific period as required by law.
• Automatic deletion: Once the defined retention period ends, information is securely deleted.

As a cn44 user, you have the following rights regarding your own information:

8.1 Right to Access

You can request from us at any time to find out what information we hold about you.

8.2 Right to Correction

If any information you have provided is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, some information may not be deletable due to legal obligations.

8.4 Right to Object to Processing

You can object to your information being used for marketing or research purposes. Requests to opt out of such processing are accepted.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat. We generally respond to your request within 30 business days.

cn44's services are for those aged 21 or above only. We do not knowingly collect any personal information from minors. Age is verified at registration and, where necessary, confirmed through submission of identity documents.

If a minor's information has been included in our system, please notify us. We will immediately delete that information and close the associated account.

cn44's servers and technology infrastructure may be located in various countries. If information is transferred outside Bangladesh, it always follows the protection standards described in this policy. We ensure that adequate data protection measures are in place in the countries to which information is transferred.

cn44 reserves the right to periodically review and update this privacy policy. If any significant changes are made, we will:

• Publish the updated policy on this page with a new effective date.
• Notify registered users of important changes by email.
• Continued use of the service after changes will be considered as consent to the new policy.

We therefore recommend that you review this page regularly so that you remain aware of the latest policy.

If you have any concerns or complaints about the processing of your personal information, contact us using the following methods:

• Email: [email protected] — include "Privacy Complaint" in the subject line.
• 24/7 live chat: Speak directly with our Bangla support team.

We take your complaints seriously and work to ensure timely resolution. Our team is fully capable of providing support in Bangla.